Privacy Policy

  1. Who we are

We are Elmbridge Canoe Club, based at Walton Lane, Weybridge, KT13 8LY

Our website address is: https://elmbridgecanoeclub.com.

If you have any queries about privacy, please contact our privacy officer at: marketing@elmbridgecanoeclub.com

 

  1. What information we collect and store

2.1 Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

2.2 Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

2.3 Forms

If you use one of the forms on our website, we will capture data that you enter in that form. This information may then be emailed automatically to the appropriate recipient in our team.

2.4 Cookies

If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Payment Provider Stripe sets the following cookies:

2.5 Event, Attendee, and Ticket Purchaser Information

If you create, submit, import, save, or publish Event, Venue, Organiser or Event ticket information, as well as obtain RSVPs or purchase tickets to events, such information is retained in the local database:

    1. Venue information: name, address, city, country, province, postal code, phone, website, geographical coordinates (latitude and longitude)
    2. Organiser information: name, phone, website, email
    3. Event information: website, cost, description, date, time, image
    4. Attendees information (RSVPs and Tickets): name and email address
    5. Ticket information (RSVPs and Tickets): name, email address, and ticket number/SKU (via check-in page)
    6. Ticket purchaser information: name and email address
    7. Ticket purchaser billing address, which is collected through the use of WooCommerce, Easy Digital Downloads, or PayPal

We may choose to collect additional Attendee Information requested from ticket buyers on a custom registration form.

2.6 Making Purchases

While you visit our site, we’ll track:

    • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
    • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
    • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of basket contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

    • Send you information about your account and order
    • Respond to your requests, including refunds and complaints
    • Process payments and prevent fraud
    • Set up your account for our store
    • Comply with any legal obligations we have, such as calculating taxes
    • Improve our store offerings
    • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders. If you request a password reset, your IP address will be included in the reset email.

We will also store comments or reviews, if you choose to leave them.

3. Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

4. How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 3 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

5. Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

    • Order information like what was purchased, when it was purchased and where it should be sent, and
    • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, run the appropriate sessions, process refunds and support you.

6. What we share with others

We share information with third parties who help us provide our orders and store services to you; for example:

We accept payments through Payment providers such as Stripe and Paypal. When processing payments, some of your data will be passed to Payment Providers, including information required to process or support the payment, which includes:

    • Name
    • Email
    • Address
    • Phone
    • City/State/Zip
    • Unique payment identifier
    • Payment provider identifier

To learn about how these payment providers process your information to provide payment services, please click here for Stripe or Paypal

Visitor comments may be checked through an automated spam detection service.

7. API Keys

We make use of certain API keys, in order to provide specific features.

These API keys may include the following third party services: Google Maps (API key), Meetup (OAuth token), PayPal (email, Client ID, Client Secret), Eventbrite (API key, auth URL, Client Secret), and Zoom (email, Client ID, Client Secret).

8. What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. You can contact us using the information at the top of this policy if you wish to exercise these rights.

 

Elmbridge Canoe Club Privacy Policy

Last Updated March 2024